Work experience
Head of Marketing & customer service Department
7 years Aug 2019 - Сurrent time
“Baku Taxi” LLC , Baku
7 years Aug 2019 - Сurrent time
Develop a marketing strategy and ensure its implementation after the relevant approval
In accordance with the marketing policy adopted to conduct regular market research
Identify new markets for existing products and services, their market prices, and customer groups;
Assist in sales organization
Provide direct assistance to customer service structures and the control department in the sale of goods and services
Establish products and services and identify sales channels
Organizing and posting the contestants and creating a database
Preparing the annual budget for approval and managing it financially
Direct all sales and marketing initiatives of the company.
Responsibility for the achievement of individual goals by all sales staff
Take actions to ensure the formation of the company's image
Control of updating of information on the Company's web site;
Application of new sales technologies, training of sales staff in this area
All other activities that can be supported by sales
Executive Director
12 mo. Aug 2018 - Jul 2019
“İDesign ” Advertising, Design and Printing Company , Baku
12 mo. Aug 2018 - Jul 2019
Supervising the implementation of the Director's decisions
Providing feedback on the implementation of the work of the Director.
Execute other duties directly related to the Executive Assistant's directive by the Director's direction
To inform direct management of the disadvantages, which can melt in the frames of competence
Development of enterprise's business development strategy,
Creating a successful image of the enterprise and improving business processes;
Market research and competitors, assessment of the economic situation of the market, continuous analysis of the entity's business activities and factors affecting the business;
Organizing the company's work, preparing and implementing a plan for increasing effectiveness and sales and enforce
Manage any exciting sales motivation programs.
Direct all sales and marketing initiatives for the company.
Preparation of operational plans to ensure the achievement of their strategic goals
Identification of the Company's Annual Budget ,Action Plan and the improvement of the management system;
Implementation of measures to control and increase sales quality of the company;
Long-term control of the company employees and their preparation
Prepare a plan for the supply of materials that are necessary for the sustainable activities of the Company
Controlling and supporting the sales plans of the company
Control over the Company's business processes
Introduction of suggestions for improvement of business processes;
Development of network for sales channels of the company.
Trainer and Consultant
11 mo. Mar 2018 - Jan 2019
“SAT Group ” Training and Cunsulting Company , Baku
11 mo. Mar 2018 - Jan 2019
Regularly watch and learn updates, use them in their activities.
Develop appropriate training materials on planned topics.
Preparation and implementation of relevant tests
Conducting competitions and test exams among employees
Preparation of new projects and proposals for employee training and development
Preparation and implementation of measures on non-material motivation of employees
Control over the coordination of ongoing trainings with the daily work of the employees
To monitor and evaluate the effectiveness of all training programs being organized
Propose suggestions for improving the efficiency of training programs;
Coordinate all the trainings, achieve their quality organization and conduct
Based on the results of the training, changes in the status of employees, or make suggestions for transfer to another job;
Prepare a practical training program for trainees after training and direct management of its implementation
Monitoring the practical training of the staff by relevant professionals;
Head of Branches and Agent network development Department
1 year 6 mo. Feb 2017 - Jul 2018
“MEQA INSURANCE” OJSC , Baku
1 year 6 mo. Feb 2017 - Jul 2018
Planning and organizing the work of the Department.
Development of a Business Plan for the Opening of New Branches.
Guidelines for staff and review of affiliates' current status.
Planned on the technical condition of the branches.
Monitoring of timely submission of reports by the branches.
Organization and conduction of seminars and trainings for philanthropic leaders.
Approvation of filing complaints and the removal of causes.
Prepare advertising and campaign policies, subsidiaries and affiliates;
Organize the annual report preparation;
Formation of positive image of the company and its continuous improvement;
Continually analyze and report on the macro and micro environment in which the company operates;
Develop operational plans to ensure that their strategic goals are met;
Coordinate the preparation and improvement of internal procedures and guidelines by the management, as well as other normative documents;
Organizing and updating workloads and norms for each branch and sales point;
Ensure that sales goals are achieved on a monthly, quarterly and annual basis.
Directing and managing all activities related to the Marketing Department, as well as ensuring compliance with all service standards.
Responsibility for all sales staff to achieve individual goals.
Controlling the insurance portfolio.
Administration expenses, non-admission of budget.
Head of Central Branch
9 mo. Jun 2016 - Feb 2017
“MEQA INSURANCE” OJSC , Baku
9 mo. Jun 2016 - Feb 2017
Organize the work of the Branch, prepare and implement a plan for increasing effectiveness and sales, based on the initial review of the staff
Participates in the preparation of projects related to his / her projects and manages the projects entrusted with it;
Control of employees' attendance
Participate in the review, study, collection and analysis of materials on certain issues of the company's activities.
Execute the decisions of the division director.
Identification and elimination of problems arising in the management of staff
Eliminate all problems that arise during sales and customer service
Analysis of all existing insurance policies, as well as assessing all the liabilities that require additional insurance
Compulsory insurance accompanied by compulsory insurance, property and liability insurance, employee's life insurance, etc.);
Perform other duties that are directly related to the authority of the Branch Manager.
Head Of Motor Insurance Division
9 years Jul 2007 - Jun 2016
“STANDARD İNSURANCE” OJSC , Baku
9 years Jul 2007 - Jun 2016
Control of employees' attendance
Submit weekly and monthly reports to management
Agent network management
Involvement and control of corporate and individual clients.
Marking business relationships
Take measures to develop and enhance long-term relationships with clients
Making progress in the market and defining the demand for goods or services,
Take steps to improve the quality of service for existing customers and strive for new clients
Eliminate all problems that arise during sales and customer service
All new receipts in the timely manner to inform the customers about significant changes and current actions and to participate in commercial transactions.
Underwriter
2 years 3 mo. May 2005 - Jul 2007
“STANDARD İNSURANCE” OJSC , Baku
2 years 3 mo. May 2005 - Jul 2007
Managing business relationships
Supervision over reinsurance activities
Prepares insurance proposals on the basis of inquiries included in the Department
Examination of insurance facilities.
Review specific information to determine what the real risk is
Assess risk, apply valuation rules, analyze and decide on tariffs, acceptance or rejection of tariffs.
Determination of risk exposures and premiums payable for risk insurances
Changing the terms to make the situation less risky
Weekly and monthly reports
Advising administrative expenses and informing the appropriate accounting department
Preparation of new insurance programs (packages) and insurance campaigns
to participate.
Prepare relevant insurance certificate.
Sales manager
1 year 3 mo. Jan 2004 - Mar 2005
2005 “AZER-ASİA” OJSC Insurance Company, Baku
1 year 3 mo. Jan 2004 - Mar 2005
Preparation of insurance certificates
Control over the payment of insurance premiums.
To solve the problems encountered with the client
Work with client protests and excuses and solve problems that arise during the resolution of these protests
To solve the problems arising after service life
Collection of information about potential customers and submission to senior management
Daily, weekly and monthly reports
Produce and increase long-term relationships with clients
Submission of sales inquiries and proposals as a report
Health and Safety Engineer (HSE)
9 mo. Mar 2003 - Nov 2003
“AZERKORPU” JSBC -Construction Company, Baku
9 mo. Mar 2003 - Nov 2003
Occupational safety and occupational safety monitoring
Carry out activities to create healthy and safe working conditions;
Monitor the implementation of norms, rules and regulations for occupational safety;
Supervises the receipt, maintenance of personal protective equipment and the proper use of employees.
Organize occupational safety trainings, examine employees' knowledge and prepare a schedule for this work.
Monitoring of timely and quality of instruction in the workplace
Organization of occupational safety classes, testing and certification of workers
Accounting and investigation of accidents at production
Carry out inspections on occupational safety and industrial sanitation in service and department, and make presentations as needed.
Prohibition to work with tools that do not meet technical safety and industrial sanitation standards.
Monitoring of proper expenditure of funds allocated for occupational safety and technical safety in services
Consider employees' employment, letter and complaint and take necessary measures.
Provide inbound entry instructions and assist workers in dealing with occupational safety issues.
Engineer
1 year 1 mo. Jul 2001 - Jul 2002
“AZERNEFT GEOFİZİKA TRUST” (SOCAR) , Baku
1 year 1 mo. Jul 2001 - Jul 2002
Preparation of current and perspective plans for geological exploration works
Preparation and participation in geophysical researches.
Organizes development of project plans for mining, geophysical and research works
Analyzes geological exploration, exploration, geophysics
Summarizes the results of geological exploration work and develops proposals for their efficiency improvement.
Generalized geological documentation, geological reports and to provide timely submission to relevant addresses
Carries out control over timely registration of volume of geological-exploration works.
Submit a monthly weekly monthly report to the head office
Languages
Azerbaijani - fluent, Russian - intermediate, English - intermediate, Turkish - fluent
Additional information
Energetic, responsible, hardworking, good organizer, punctual, conflict-free, have a presentable appearance, extensive experience in management and sales and teamwork. Established business contacts with the leading companies of Azerbaijan at the level of leadership, experience working with companies in the service sector.